Medication Refills - In House

When an owner calls in requesting a medication refill to pick up here, put in a client communication to the appropriate doctor, change the communication portion to REFILL. Use CTRL+D to timestamp. 

• I.e. CLIENT REFILL-EJO
  ELL: 02-04-21 at 10:14a:  owner requested refill of apoquel.

• If the doctor sends back yes - go ahead and authorize it through the appropriate pharmacy. 

• If it’s declined, the DVM will give a reason so you can relay that information to the client.

All medications are to be sent to EJO, unless the patient consistently sees MG. 

Make sure the client understands we allow up to 48 hours for refills. If the case is urgent, follow up with the appropriate doctor a few hours after the CC was made.