Client Communications

Client Communications should be entered in Avimark for all medication refill requests, client phone calls with questions, client complaints that require DVM or PM attention, and anything else that warrants attention from multiple team members.

Client Communications should be updated until the issue is resolved (example, if a doctor requests you follow up with a client and they did not answer so you left a message, it's appropriate to note that in the CC so the doctor knows you're handling the situation and waiting for the client's response)

Most communication within the hospital is acceptable to be  completed via client communication to the appropriate department or person

Client Communications should only be posted when the task is finished, or reasonable effort has been made to contact the client

When posting a CC, place time stamp with your initials included and add reason why you're closing the communication. This can be as simple as "client called for refill pickup", or "attempted to speak with client 4 times, unsuccessful. returning medication to inventory"