Emergency Response

If a client comes into the building with a pet that is lateral, actively bleeding, actively seizing, or HBC, one of the reception team member should jump up and collect the pet and the other reception team member should call to the back that an emergency is being brought back

If the pet is in a carrier and the client believes the pet is having an emergent episode, the pet should be assessed immediately to make sure they are stable. This involves bringing the pet to treatment, taking the pet out of the carrier and doing a quick once-over: is the pet breathing normally? are the color of the gums and tongue normal? are they actively bleeding? If the pet is stable, they can be placed back in their carrier and brought to an exam room. If they are not stable, the pet should be dealt with immediately while an assistant goes into the room for a history.

The reception team member that is left should escort the client into an exam room to collect information - new client will need all the necessary forms

That reception team member should also collect basic information about the pet to put in the Subjective of the MCR - what happened, when, who is responsible for the pet (sometimes its a found pet, or a neighbor's pet), is the pet on any known medications or have any known health conditions