Product Dissatisfaction

If a client is dissatisfied with food they purchased directly from us, or with a prevention they purchased from us, we can handle that with the company.

If a medication is dispensed that is open (Revolution Plus has this issue) , we can handle that with the company as well

If the client would like the same product, we can go ahead and dispense that product at no cost to them, zero out the charge and place notes in the line item about the issue. Call the manufacturer and let them know the situation and that we dispensed more to the client, so we will need product in return. Note the phone call in a CC so we can keep up with the reimbursement until the product arrives.

If the client would like their money back, you may issue a refund for the amount of the product (less sales tax) in their original form of payment, or they can pay the difference for a different product. Call the manufacturer and let them know the situation and that the client was issued a refund, so we will need product in return. Note the phone call in a CC so we can keep up with the reimbursement until the product arrives.

If the issue is with a diet we dispensed, contact our Purina rep, Mike, directly for instructions.